Privacy Policy

Effective Date: August 1, 2025
Last Updated: August 1, 2025

Privacy at a Glance

At by Myriad, we respect your privacy and are committed to protecting your personal information. Here's a quick summary of our privacy practices:

  • What We Collect: Name, email, shipping info, payment details, and browsing data
  • Why We Collect It: To process orders, provide customer service, and improve your shopping experience
  • Who We Share With: Only trusted service providers like Shopify, payment processors, and shipping carriers
  • Your Rights: Access, correct, or delete your data anytime - just email us
  • Marketing: You can opt out of emails anytime, and we never sell your personal information
  • Security: We use industry-standard encryption and security measures

Questions? Contact us at info@bymyriad.com or 747-777-0374

1. Information We Collect

Information You Provide

  • Account Info: Name, email, phone, password (encrypted)
  • Orders: Billing/shipping address, payment info, purchase history
  • Communications: Messages, reviews, customer service interactions

Information Collected Automatically

  • Device Info: IP address, browser type, operating system
  • Usage Info: Pages visited, products viewed, shopping behavior
  • Cookies: Session data, preferences, analytics tracking

Information from Third Parties

  • Social media interactions
  • Analytics providers
  • Shipping confirmations
  • Review platforms

2. How We Use Your Information

We use your information to:

Provide Our Services

  • Process and ship orders
  • Send order confirmations and updates
  • Handle returns and exchanges
  • Provide customer support

Improve Your Experience

  • Personalize product recommendations
  • Remember your preferences
  • Analyze website performance
  • Develop new features

Marketing (With Your Consent)

  • Send promotional emails
  • Display relevant ads
  • Share new products and sales
  • Request product reviews

Legal & Security

  • Prevent fraud
  • Comply with laws
  • Protect our rights
  • Enforce our terms

3. How We Share Your Information

We only share your information with:

Service Providers

  • Shopify - Our e-commerce platform
  • Payment Processors - Stripe, PayPal, Shop Pay
  • Shipping Carriers - UPS, FedEx, USPS
  • Klaviyo - Email marketing
  • Google Analytics - Website analytics

When Required

  • Legal obligations (court orders, subpoenas)
  • Protecting safety and preventing fraud
  • Business transfers (with notice to you)

With Your Consent

  • Featuring your reviews
  • Partner promotions

We never sell your personal information.

4. Your Privacy Rights

You have the right to:

Access & Control Your Data

  • Request a copy of your information
  • Correct inaccurate data
  • Delete your account and data
  • Transfer data to another service

Marketing Preferences

  • Unsubscribe from emails (link in every email)
  • Opt out of SMS (text STOP)
  • Control ad preferences

How to Exercise Rights

5. Cookies & Tracking

What Are Cookies?

Small files that remember your preferences and improve your experience.

Types We Use

  • Essential: Shopping cart, security, basic functions
  • Analytics: Understanding how you use our site
  • Marketing: Showing relevant ads, abandoned cart reminders
  • Preferences: Language, currency, recently viewed

Managing Cookies

  • Browser settings to block/delete
  • Google Ads opt-out
  • Facebook ad preferences
  • Cookie banner on our site

6. Reviews & User Content

When you submit reviews, we collect:

  • Your name/nickname
  • Review text and ratings
  • Photos you upload
  • Verified purchase status

We use reviews to:

  • Help other customers
  • Improve our products
  • Feature in marketing (with permission)

You can edit or delete your reviews anytime through your account.

7. Advertising & Retargeting

We work with advertising partners to show you relevant ads based on:

  • Products you've viewed
  • Your purchase history
  • Your interests and demographics

Our Partners

  • Google Ads
  • Meta (Facebook/Instagram)
  • Pinterest
  • TikTok

Opt Out Options

8. Data Security

We protect your data with:

  • SSL/TLS encryption
  • Secure payment processing
  • Regular security updates
  • Employee training
  • Access controls

While we use industry-standard security, no internet transmission is 100% secure.

9. Children's Privacy

Our site is not for children under 13. We don't knowingly collect data from children.

Parents: If your child provided information, contact us immediately at info@bymyriad.com and we'll delete it.

10. International Transfers

We're based in the US. If you're outside the US, your data may be transferred here. We use appropriate safeguards including:

  • Standard contractual clauses
  • Working with compliant providers
  • Limiting transfers to what's necessary

11. State-Specific Rights

California Residents (CCPA/CPRA)

  • Right to know what data we collect
  • Right to delete your data
  • Right to opt-out of "sale" (we don't sell, but sharing for ads may qualify)
  • Right to non-discrimination

Other States

Residents of Colorado, Connecticut, Utah, and Virginia have similar rights. Contact us to exercise them.

12. Data Retention

We keep your data only as long as needed:

  • Account info: Until deletion or 7 years after last activity
  • Orders: 7 years for tax/legal requirements
  • Marketing: Until you unsubscribe
  • Analytics: 26 months
  • Reviews: Until you request removal

13. Third-Party Services

We integrate with services that have their own privacy policies:

14. Changes to This Policy

We may update this policy occasionally. When we do:

  • We'll update the date at the top
  • For big changes, we'll email you
  • Continued use means you accept the changes

15. Contact Us

DivideNPac LLC dba by Myriad

Email: info@bymyriad.com
Phone: 747-777-0374
Mail:
1014 S. Westlake Blvd #14-242
Westlake Village, CA 91361

For returns: returns@bymyriad.com

We'll respond to privacy questions within 30 days.

This policy applies to information collected through our website only, not offline or through third-party sites.