Return Policy

Return and Refund Policy

Effective Date: June 23, 2025

At by Myriad (operated by DivideNPac LLC), we want you to be completely satisfied with your handbag and organizer bag purchase. Please read our return and refund policy carefully before making your purchase.

Return Eligibility

Time Frame

You have 15 days from the date of delivery to initiate a return. Returns requested after this period will not be accepted.

Condition Requirements

To be eligible for a return, items must meet ALL of the following conditions:

  • Unused and unworn - Items must show no signs of wear, damage, or use
  • Original condition - Items must be in the same condition as when received
  • Original packaging - Items must be returned in original packaging, dust bags, and boxes
  • Tags attached - All original tags, labels, and authenticity cards must remain attached
  • No alterations - Items must not be damaged, altered, or modified in any way

Inspection Process

All returned items will be inspected upon receipt. Items that do not meet our return conditions will be sent back to you at your expense.

Items NOT Eligible for Return

The following items cannot be returned under any circumstances:

  • Sale items and discounted merchandise - All items purchased at a discount, during sales, or with promotional codes
  • Personalized or customized items - Any handbags or organizer bags that have been personalized, monogrammed, or customized
  • Items without original packaging or tags
  • Items showing signs of wear or damage
  • Items returned after the 15-day window

How to Initiate a Return

Step 1: Contact Us

Email us at info@bymyriad.com within 15 days of delivery with:

  • Your order number
  • Reason for return
  • Photos of the item (if claiming defect or damage)

Step 2: Receive Return Authorization

We will provide you with:

  • Return authorization number
  • Return shipping instructions
  • Return shipping label (if applicable)

Step 3: Package and Ship

  • Securely package the item in original packaging
  • Include the return authorization number
  • Ship using our provided instructions

Important: Returns sent without prior authorization may not be processed.

Refund Process

Processing Time

Refunds will be processed within 5-7 business days after we receive and inspect your returned item.

Refund Calculation

Your refund will be calculated as follows:

  • Original purchase price
  • Minus 15% restocking fee
  • Minus original shipping costs
  • Minus return shipping costs (unless item was defective or incorrectly shipped)

Refund Method

Refunds will be issued to your original payment method only:

  • Credit/debit cards: 3-5 business days after processing
  • PayPal: 1-2 business days after processing
  • Other payment methods: Processing time varies

Example Refund Calculation

  • Original Purchase: $100.00
  • Original Shipping: $8.00
  • Return Shipping: $12.00
  • Restocking Fee (15%): $15.00
  • Refund Amount: $65.00

Exchanges

We do not offer direct exchanges. If you need a different size, color, or style:

  1. Return your original item following our return process
  2. Place a new order for your desired item
  3. Both transactions will be processed separately

Defective or Incorrect Items

Our Responsibility

If you receive a defective item or we shipped the wrong item:

  • Contact us within 48 hours of delivery
  • No restocking fee will be applied
  • We cover return shipping costs
  • We cover replacement shipping costs

What We Need

  • Photos of the defective or incorrect item
  • Description of the issue
  • Your order number

Return Shipping

Customer Responsibility

You are responsible for return shipping costs unless:

  • The item was defective upon arrival
  • We shipped the incorrect item
  • We made an error in fulfilling your order

Shipping Recommendations

  • Use a trackable shipping method
  • Purchase shipping insurance for valuable items
  • Keep your tracking number until refund is processed
  • We recommend signature confirmation for items over $100

Lost Returns

We are not responsible for returns lost in transit. Always use tracking and consider insurance for valuable items.

International Returns

Additional Considerations

International customers are responsible for:

  • All return shipping costs and customs fees
  • Any duties or taxes imposed by customs
  • Ensuring items clear customs successfully

Important Notes:

  • International returns may take longer to process
  • Customs forms must be completed accurately
  • We cannot control customs processing times

Sale Items Policy

All sale items, discounted merchandise, and items purchased with promotional codes are FINAL SALE and cannot be returned for any reason.

This includes but is not limited to:

  • End-of-season clearance items
  • Flash sale purchases
  • Items purchased with discount codes
  • Promotional or gift-with-purchase items

Contact Information

For questions about returns or to initiate a return, please contact us:

  • Email: returns@bymyriad.com
  • Phone: 747-777-0374
  • Instagram: @bymyriad

Please allow 24-48 hours for email responses during business days.

Policy Updates

We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

Note: This policy applies to all purchases made through our website. Returns must comply with all stated conditions to be eligible for refund. We reserve the right to refuse returns that do not meet our policy requirements.

Last updated: June 23, 2025