Return Policy

We want you to absolutely love your by Myriad purchase! Here's everything you need to know about returns and exchanges.

Returns Made Simple

What's your return policy?

We accept returns on full-price items within 15 days of delivery. Your item needs to be unused, in original condition, with all tags attached and original packaging intact.

What can't be returned?

  • Sale items & discounted merchandise - All final sale, sorry!
  • Limited Edition collections - These special pieces are final sale
  • Gift cards - These are non-refundable once purchased
  • DivideNPac food-grade bags - Final sale
  • Items without original packaging or tags
  • Items showing any signs of wear or damage

How do I start a return?

Super easy! Just email us at returns@bymyriad.com within 15 days of delivery with:

  • Your order number
  • Reason for return
  • Photos (if there's a defect or damage)

We'll send you return instructions and authorization - don't ship anything back without this!

What about refunds vs. store credit?

You choose:

  • Store credit: Full item value, no deductions (our favorite option!)
  • Refund to original payment: Item price minus 15% restocking fee, return shipping costs, and original shipping costs

How long until I get my money back?

Once we receive and inspect your return, refunds take 5-7 business days to process. Store credit is issued within 3 business days. Your bank might take a few extra days to show the refund.

Do you do exchanges?

We don't do direct exchanges, but here's what works great: return your original item and place a new order for what you want. Both get processed super quickly!

Defective or Wrong Items

I received a damaged or wrong item - what now?

Oh no! Email us at info@bymyriad.com within 48 hours with photos and your order number. We'll make it right immediately - no restocking fees, and we'll cover all shipping costs.

What We Cover (And What We Don't)

Manufacturing defects? Absolutely covered!

If there's a flaw in materials or craftsmanship - stitching issues, hardware problems, or material defects - we'll make it right.

Wear from use? That's on you

We can't accept returns for damage from:

  • Overpacking or overstuffing - our compartments have limits!
  • Normal wear and tear - scuffs, scratches from regular use
  • Improper storage - tarnished hardware, water damage, etc.
  • Accidents - spills, tears, or other mishaps
  • Misuse - using bags for unintended purposes

Think of it this way: we guarantee our craftsmanship, but we can't guarantee how the bag is treated after it leaves us!

Shipping & Contact

Return shipping address:

by Myriad
1014 S. Westlake Blvd #14-242
Westlake Village, CA 91461

Questions?

We typically respond within 24-48 hours during business days.

Important note: Returns sent without authorization may not be processed. Always contact us first! We reserve the right to refuse returns that don't meet our policy requirements.

Last updated: August 2025